Our tenant service
Whether this is your first venture into renting or your a veteran tenant we’re sure you’ve heard of many horror stories. The vast majority of Landlords are decent, fair and want their tenants to live in a safe, healthy, happy environment at a reasonable market rent. Our lettings team have a wealth of experience and local knowledge to ensure that you find the right property and have a problem free tenancy.
In our experience the majority of problems that occur between Landlords and Tenants are the result of a lack of communication and formalised agreement between parties. Please be assured that professional, respectable Landlords will use professional, respectable agents like Castle Residential and we are on hand to make sure that both tenants and landlords know their responsibilities and our tenancies run smoothly.
We will ensure the communication between you and your Landlord will be good. They will let you know what you should do in an emergency, ensure that what is agreed is formalised properly in a Tenancy Agreement.
A simple process
A simple process
Your Landlord is required by law to supply you with a safe environment in which to live and to do basic repairs, within a reasonable time; if you have used a reputable agent they will know this. You will be responsible for any damage or loss that occurs as a result of your negligence or misuse of their property, but there should be allowance for fair wear and tear.
Castle Residential make sure all our landlords comply with safety regulations such as having a valid Gas Safety Certificate and also recommend the use of an independent inventory clerk so there are no deposit disputes at the end of the tenancy protecting both tenant and landlord.
When proceeding with an offer you will usually be asked for referencing information, proof of identity and a holding deposit to show you are serious about the offer you are making. In return you should be able to ask the agent to stop marketing the property until your offer has been considered by the Landlord.
Always get a receipt for any monies paid over and if you are giving formal notice, to your Landlord or their agent, ask for written confirmation of receipt of the notice.
Castle Residential have well trained staff and stringent procedures to make sure that we offer good quality properties and good quality landlords to all our tenants.
What are people saying about us?
based on 457 independently verified reviews provided by Google Reviews.
Quick, efficient and dam right fantastic!
I have worked with a number of estate agents in the past and have been sorely disappointed with the lack of effort and knowledge that the usual estate agent provides. But, my faith changed when I met with Surj and encountered his team at Castle residential. They were personable, down to earth, quick and efficient. Exactly what you need with the stress of moving house. I couldn’t have been happier with the service we received. I would recommend them to anyone looking to rent. Or landlords looking to put their trust in a firm that holds your best interests at heart.
Many thanks team, Andrew
An amazing team from the outset. We recently rented a property with Castle Residential and they couldn’t have been more helpful. Answering emails promptly all the time and made every aspect seemless. I would highly recommend them after renting other properties with other agents in the past who did not have the same high regard and attention to the customer.
Thank you team for going above and beyond,
Letting from castle residential has been a breeze, their contractors have always been professional and considerate whenever anything needed maintenance! The castle residential staff have been responsive and helpful throughout the letting process, through the tenancy, and supportive throughout the tenancy ending (including providing references within the same day of the request).
I have been for over two years in a flat managed by them, and I have never had an issue. Communication always clear!
Eddie and his team did a great job securing the sale of my property; admittedly not the easiest sale, but the manner in which they persisted really impressed me. Highly recommended!
Eddie and Roman were great at keeping me updated as to the progress and found multiple potential buyers even in this tough sales climate (interest rate hikes). They fought hard to get the price the property deserved and came through.
Many thanks for all your hard work 🙂
In my opinion, Castle Residential is one of the the best estate agents in Hanwell, London with no doubt. Surj and his letting team looked after our property for many years. They are trustworthy, reliable and fully responsible, I think I will never find any team to offer this kind of service better than them. To move to the selling page, Eddie and his fellow also did fabulous job to make our selling process successful. Eddie is professional, supportive, knowledgeable and super helpful. He gave us regular updates and he’s answering questions or responding emails promptly. He made the whole process less stressful and of course a happy ending. I would like to say thank you for the whole team and recommend them to anyone who need to let/purchase/sell property in the area. Castle Residential will definitely be the right choice!
We recently had the pleasure of renting a home through Castle Residential, and the experience has been nothing short of exceptional. From the moment we first enquired about the property to the day we received our keys, every interaction with the team was characterised by professionalism, efficiency, and genuine care for their clients. Surj was great, he was very prompt with his responses and always answered our questions whilst also helping us make the right decision for us. It was a seamless experience and I would recommend their services to everyone as we have had very positive dealings with them. We are very happy, 10/10!!
Surj looked after my property for many many years and I always got 100% service.
Eddie was really great , hand my hand in the whole selling process and did the best for me.
Thank you both for all your help and support.
Genuine people… sadly not many of them around nowadays .
So glad to know you both
Was perfectly okay, Mr surj was very helpful in getting us a new accommodation
I rented two of my properties through castle residential and went on to sell one of them through bill and his team. The level of customer service and communication was impeccable. I was kept updated through every step of the process and the whole thing seemed so easy and seamless. Couldn’t recommend more. Have used other agents in the area and have been promised unrealistic outcomes . Castle are genuine and a very knowledgable team
Excellent onboarding process by Surj, who turned things around at very short notice within an usual scenario.
Qick at responding to queries and offering answers and solutions. Definitely satisfied so far and happy to recommend to other landlords.
Fast and efficient service from the team at Castle in finding and on-boarding new tenants for my property
Great service provided by the incredibly helpful Surj.
Had a really great, positive experience looking for a property with Surj & his team. Service was fast, honest & straightforward, and with Castle’s help, we managed to secure an asking price offer with the landlord the same day we viewed the flat. Very happy, would absolutely recommend.
Fantastic team & extremely efficient on response & executed professionally. I am very pleased the team including Bill manager , Milena & Surj have supported me throughout in this new lease.
Excellent service and always ready to help. Eddie was very kind and helpful in guiding and assisting us to buy our first house in London. Would highly recommend Castle Residential to anyone looking to buy a house. Thanks to everyone who was part of the process.
A fantastic team including: Magda, Natalia, Susanna and who ever else I had spoken too.
On point with arranging viewing, paper work and general enquiries on the properties.
Couldn’t recommend this friendly, warm team anymore!! Thank you
I can’t recommend Surj and his team enough. I first approached Castle Residential for a valuation of my property for sell but then we decided not to sell but let it. Surj advise and help was key in the process to get our remortgage proving the situation of the current market for letting and that our flat would be rented quickly and at the price we wanted/needed.
I had no doubt we were leaving our flat in very good hands. He found the right tenants even before the flat came onto the market, the flat was let in 2 days after the first viewing.
We went with them on full management , full peace of mind with the money coming in every month. The team even took care of posting a parcel that reached my old address by mistake, that’s a 5* service.
Well done Castle Residential!