I have been using Castle Residential as my letting agents ever since they first opened their office on Greenford Avenue in 2000. I felt at the time it was important to give my support to new independent companies and I can honestly say I have never been disappointed with any aspect of their service from 2000 to date. They always deliver a professional, reliable, efficient and prompt service and are always honest and friendly in their approach. I would not even consider using another agent for the letting of my properties and always recommend them to friends whether they be potential tenants or landlords. Praise indeed, but Castle Residential deserve it.Read More
After some awful experiences with many other letting agents in Ealing Castle came to the rescue and were breath of fresh air! We confirmed the property with Surj and by the next day literally everything was arranged and our move went smoothly. All the staff were amazing and very helpful which made moving a much less stressful experience.
Very professional, responsive and friendly, I would highly recommend them!Read More
I would highly recommend Castle Residential. I have two flats that Castle let for me and they always find good tenants, almost back to back without the property ever being vacant for more than a week or so at a time. I have built a good rapport with all the staff over the past 8 of so years and they are very helpful whenever I call up with a query.Read More
We were slightly nervous first time landlords and having busy lives, really needed to find a competent and fairly priced agency to hand over to. We have been absolutely delighted with the level of service from Surj and his team in Hanwell. Surj took the trouble to understand what we were looking for and patiently answered all our questions. While we were on holiday, his team pretty much took over, found tenants in less than a week, and also got the place ready for them to move in.
We are kept informed and given choices where necessary and always receive a prompt response to our queries. Thank you Castle Team for doing a great job.Read More
First time as a landlord that I have dealt with Castle Residential, who had the foresight to contact me when they saw my house up for rent with another agent (the terrible Foxtons!)
Suzannah was brilliant all the way through the process, found a tenant quickly, was not fazed when we rejected that family, but then found someone else with better credentials and already known and trusted by the agent, and who moved in within days.
Suzannah also helps us sort an EPC and GSC very quickly and efficiently, as well as arrange the inventory.
Other agents in the area (especially Foxtons) should sit up and take notice of this company. Less bull and more getting on with the job in hand is how good business should work, and based on my experience with Castle on this occasion, they will be looking after the lettings of all my properties in West London in future.
Surj also very good.Read More
Start to finish advice and had a can do attitude. When I had a problem Castle had some advice and contacts to assist. Made my job a lot easier. Found an honest and trustworthy partner who had my interests covered.Read More
I was reluctant to move and only had a very short time in which to find a new place. Lauren immediately responded to my initial query and arranged a viewing for the same day. Communication following the viewing was excellent without being intrusive and I received sound advice as to what kind off offer to make. Once the offer was in, Lauren and her colleague Martyna did sterling work in arranging the contract in the short time available, which meant that I could concentrate on the move itself. If I I were to move again any time soon (which I hope I don't), Castle Residential would be the first place I would go.Read More
I highly recommend Castle Residential, and they came recommended to me by a colleague. Josh took a genuine interest in understanding my requirements, and was professional and helpful, helping to secure my preferred property, and swiftly following up on any points I needed clarification on. If you are searching for a rental property in and around the Ealing area, I would recommend this company as your best starting point.Read More
The staff are professional and friendly with knowledge of the local area. The manager, Bill is easily available to contact. The team returned calls in a timely manner without causing me any hassle.Read More
Very pleasurable to deal with. Surj took time out to sit and talk and get to know prospective landlords and their ideas for the type of tenants that would be ideally suited to the property. Other staff members such as Lauren and Suzannah were always very polite when arranging visits to the property. All in all a very good experience.Read More