"Start to finish advice and had a can do attitude. When I had a problem Castle had some advice and contacts to assist. Made my job a lot easier. Found an honest and trustworthy partner who had my interests covered."
"The staff are professional and friendly with knowledge of the local area. The manager, Bill is easily available to contact. The team returned calls in a timely manner without causing me any hassle."
"Castle Residential provided us with an exceptionally high level of service. Eddie, in particular, ensured the smooth completion of the sale of our house. His communication skills and attention to detail are second to none and I would not hesitate in recommending Castle to my friends and family in the future."
"Castles did an excellent job for me and achieved more than 15% over the price I anticipated. Their photos by Joe showed the place really well and they handled a bidding process very well. I would use them again and have no hesitation in recommending them."
"I have been using Castle Residential as my letting agents ever since they first opened their office on Greenford Avenue in 2000. I felt at the time it was important to give my support to new independent companies and I can honestly say I have never been disappointed with any aspect of their service from 2000 to date. They always deliver a professional, reliable, efficient and prompt service and are always honest and friendly in their approach. I would not even consider using another agent for the letting of my properties and always recommend them to friends whether they be potential tenants or landlords. Praise indeed, but Castle Residential deserve it."
"After some awful experiences with many other letting agents in Ealing Castle came to the rescue and were breath of fresh air! We confirmed the property with Surj and by the next day literally everything was arranged and our move went smoothly. All the staff were amazing and very helpful which made moving a much less stressful experience. Very professional, responsive and friendly, I would highly recommend them!"
"I would highly recommend Castle Residential. I have two flats that Castle let for me and they always find good tenants, almost back to back without the property ever being vacant for more than a week or so at a time. I have built a good rapport with all the staff over the past 8 of so years and they are very helpful whenever I call up with a query."
"We were slightly nervous first time landlords and having busy lives, really needed to find a competent and fairly priced agency to hand over to. We have been absolutely delighted with the level of service from Surj and his team in Hanwell. Surj took the trouble to understand what we were looking for and patiently answered all our questions. While we were on holiday, his team pretty much took over, found tenants in less than a week, and also got the place ready for them to move in. We are kept informed and given choices where necessary and always receive a prompt response to our queries. Thank you Castle Team for doing a great job."
"First time as a landlord that I have dealt with Castle Residential, who had the foresight to contact me when they saw my house up for rent with another agent (the terrible Foxtons!) Suzannah was brilliant all the way through the process, found a tenant quickly, was not fazed when we rejected that family, but then found someone else with better credentials and already known and trusted by the agent, and who moved in within days. Suzannah also helps us sort an EPC and GSC very quickly and efficiently, as well as arrange the inventory. Other agents in the area (especially Foxtons) should sit up and take notice of this company. Less bull and more getting on with the job in hand is how good business should work, and based on my experience with Castle on this occasion, they will be looking after the lettings of all my properties in West London in future. Surj also very good."
"Have used Castle since 2003 and have just completed fourth letting with them. Each time it has been a painless exercise. Before there was never more than a week between tenants. This time they got immediate feedback that decoration was required and once in train the property let immediately on completion. In addition, as an overseas client they keep me informed all the way through and never give promises they cannot keep. Their pricing is competitive, but service ethic excellent. I would have no problem highly recommending Castle to anybody letting a property in this area."
"Suzannah has been an absolute pleasure to deal with. After dealings with other agents, which provided such poor service it was a breath of fresh air after speaking with Suzannah. She did not waste my time showing properties which were way over budget or not suitable for my needs (unlike other agents). After a few viewings she found me the perfect property. I would definitely recommend"
"I sold my house through Castle Residential and would thoroughly recommend them. Eddie particularly was excellent. I had some issues with getting my tenants out of the house after a buyer had been found and Eddie was very helpful and gave me some good advice when I was trying to deal with the situation. Communication was great throughout the process and everyone at Castle was always professional, friendly and helpful."
"I was worried about selling my property for the right price, after many negative viewings from a rival estate agent . I needn't have worried when I asked Eddie and Joe from Castles to became involved in the potential selling of my house. I just left it to them ,and the whole process took just a few weeks to find a serious buyer . I was kept informed of all correspondence ,and the whole business transaction was completed smoothly and professionally. Very good work indeed."
"First class service! After numerous agents told me I would struggle to sell my property in the current market, Eddie instilled complete confidence in me right from day one. The guys were transparent throughout and I always felt kept in the loop. Even when the sale wasn't going smoothly they never shied away from much needed tough conversations."
"Eddie and the team sold a two bed flat for us in Hanwell. We were always kept up-to-date with the viewings and comments from potential buyers. Eddie sourced a good tradesmen who spruced up the flat and also an engineer to check the boiler. As we were not living locally, this help was invaluable. We were happy with the selling price. I would highly recommend Eddie and his team to sell your property."
"In April 2013, Surj and Suzannah were all very professional in the Letting of our Flat in Hanwell. They were all very knowledgeable about the lettings and sales markets and gave realistic estimates of the level of rent that we should expect from the Flat. From advising us on how best to update the flat and the fast turnaround that they get things done. It was on the market within hours of our meeting with Surj! Within a few weeks they had found some friendly and conscientious Tenants. Very fast and competent work!"
"Amazing service, listened to my requirements and found my property on my first viewing. They managed the admin process for me and accommodated my requests for multiple visits to enable me to show family and friends. Justyna extremely helpful, highly recommend."
"Castle Residential were incredibly helpful, honest and efficient with all aspects of our house search and found us the perfect property. Very professional and friendly, even after all our pestering questions! Thank you so much for all your help Magda and we highly recommend Castle to anyone who wants a prompt and stress free move."
"I used castle residential as I was looking for a studio/1bedroom flat in ealing.I was very impressed with the service, especially with Suzannah who has been very helpful and approachable throughout the search and the negotiation with the landlord process. I found the agency was very reliable: they always returned my calls and kept me updated on any changes. I would definitely recommend them"